Last Updated: March 2025

1. Introduction

Welcome to VeeVee Organics (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website [www.veeveeorganics.com] (the “Site”) and the purchase of our products. By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our services.

2. Company Information

VeeVee Organics is a UK-based company providing handmade skincare products. We operate under UK law and only sell and deliver products within the United Kingdom.

3. Eligibility

To purchase from us, you must:

• Be at least 18 years old or have permission from a parent or guardian.
• Provide accurate and complete personal information.
• Use our Site lawfully and in compliance with these Terms.

4. Orders & Payments

4.1 Placing an Order

When you place an order, you will receive an order confirmation email. This email does not confirm acceptance of your order; we reserve the right to cancel or refuse orders at our discretion.

4.2 Pricing & Payments

• All prices are in GBP (£) and include applicable taxes.
• Payments must be made at checkout using our approved payment methods.
• We reserve the right to change prices without prior notice.

4.3 Order Cancellation & Modifications

• Orders can only be modified or cancelled before dispatch.
• If you need to cancel, contact us at info@veeveeorganic.com immediately.

5. Shipping & Delivery

5.1 Shipping Policy

• We currently only ship within the UK.
• Estimated delivery times are 2-5 business days.
• Shipping costs are displayed at checkout.

5.2 Delivery Issues

• If your order is delayed or lost, contact us within 7 days of the expected delivery date.
• We are not responsible for delivery failures due to incorrect addresses provided at checkout.

6. Returns & Refunds

6.1 Eligibility for Returns

• Due to the nature of skincare products, we can only accept returns if items are unused, unopened, and in original packaging.
• Requests for returns must be made within 14 days of receiving the order.

6.2 Refund Process

• Refunds are issued once we receive and inspect the returned product.
• We do not cover return shipping costs unless the item was faulty or incorrect.

7. Product Information & Disclaimer

• We strive to provide accurate product descriptions and images, but variations may occur.
• Our products are for external use only. If you have allergies or skin sensitivities, conduct a patch test before full use.
• We are not liable for allergic reactions or misuse of our products.

8. Intellectual Property

• All content on our Site (logos, images, text, etc.) is owned by VeeVee Organics and may not be used without permission.

9. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Site or products.
• Our liability is limited to the cost of the product purchased.

10. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved through negotiations or, if necessary, the UK legal system.

11. Contact Information

If you have any questions about these Terms, contact us at:

📧 Email: info@veeveeorganic.com

By using our Site and purchasing from us, you agree to these Terms of Service.